How augmented reality remote assistance technology is helping mechanics speed up repairs
Ford dealers and authorised mechanics are pioneering a new augmented reality remote assistance technology designed to reduce downtime and improve efficiency during repairs. Called See What I See, the technology operates through hands-free headsets which connect the user with a Ford expert for real-time technical and diagnostic assistance. While not rolled out globally yet, See What I See (SWIS) is now in use in seven countries, including Australia. In this article, we’ll look at how SWIS works, and what impact it’s having so far when it comes to speeding up operations.
